Next Level Success for Innovative Entrepreneurs!
No, I’m not talking about working remotely. I’m talking about operating an owner-operated, possibly storefront business… remotely. Intrigued? Let’s talk!
There’s no question the world is changing.
Remote work is getting more popular, and earning money online is just a click away for those seeking freedom to work from anywhere!
But here’s something that might surprise you: Remote Operated Business.
This business model mean you don’t have to ditch the dream of a physical location or local business.
Nope, keep doing what you love!
I stumbled upon something truly innovative during a recent conversation with a client. She was running her U.S.-based janitorial business while living in Thailand!
Having owned a vacancy cleaning business myself year ago in LA, I know the challenges of managing such a business. Even taking a weekend vacation was a struggle, let alone running a local business from halfway across the globe! Bear in mind, that my janitorial business was pre-internet era (1988 - 1995). My how times have changed.
Intrigued by the concept, I dug deeper and realized this: Virtually any owner-operated business can be managed remotely. However, it requires a unique business model and a willingness to think differently.
If you’ve ever dreamed of living abroad, traveling the world, relocating to a different state while managing your local business operations, inheriting a business, or seizing a new opportunity, this could be your sign.
What is an Owner-Operated Business?
An owner-operated business is characterized by the owner’s direct involvement in day-to-day operations and decision-making. Unlike larger corporations with multiple management layers, these businesses thrive on the owner’s personal touch, whether it’s a cozy café, boutique shop, or freelance consultancy. Owners pour their passion into every aspect, creating a distinctive experience for customers and employees alike.
Managing vs The "Talent"
You're probably thinking, ‘Managing the business is one thing, but what if you ARE the talent’. Here’s a critical point to consider: As small or micro-business owners, freelancers, or sole proprietors, we are often the talent of the business. Whether you’re the accountant, baker, or masseuse, your role is vital as the primary talent.
You don’t have to be physically present to make this business model work. As any business grows, the role strategically must shift from being ‘the talent’ to becoming the owner-manager—a leader who trains and empowers a team to do what you do.
This shift is essential for growth, expansion, and scaling, or your business will never expand beyond your capacity. It is your unique skills and expertise that define the business, but to truly scale, you must focus on transferring that knowledge to others. This mindset and approach are the cornerstones of growing your business beyond its current limits.
Why Consider Operating Remotely?
There are several reason why this business model would be ideal:
There are those (of us) who travel full-time;
Not everyone wants to do the work. Maybe ready to retire.
Or maybe they were never skilled to do the work but thought it a good business to start.
It all comes down to you and designing your lifestyle. With the right approach, you can have the best of both worlds: a thriving business and the freedom, to travel and enjoy life.
Essentials for Running a Business Remotely
Think of it like a family-owned business. When trust is established, you don’t have to worry about high turnover or your team taking advantage of your absence. It’s all about structure, trust, and systems—and we’re diving into the key elements that make this possible.
Solid Infrastructure - Invest in cloud-based systems for scheduling, inventory management, and customer relationship management. Your tools are your backbone.
Scheduling: Google Calendar, Calendly, or Asana for managing tasks and appointments across your team.
Inventory Management: TradeGecko, Zoho Inventory, or your existing affiliate tool for seamless stock tracking and order processing.
Customer Relationship Management (CRM): HubSpot, Salesforce, or Zoho CRM to manage client interactions and sales pipelines effectively.
2. Trusted Team - Hire and train reliable employees who can handle day-to-day operations. Trust is non-negotiable; your team will carry your brand’s reputation in your absence. Explore more strategies for building and leading a trustworthy team in the Building a Team Blog.
3. Clear Processes and Procedures - Document every step of your operations in Standard Operating Procedures (SOPs). Whether it’s baking recipes or cleaning protocols, ensure consistency without supervision. NOBOSS Workshops—III: Products and Services, Operations & Management dives into logistics, operating procedures, and policy development to set you up for success.
4. Remote Monitoring and Oversight - Use tools like security cameras, sales trackers, and inventory software to monitor operations in real-time. Stay informed without micromanaging.
Security Cameras: Ring, Arlo, or Nest cameras for real-time visual monitoring.
Sales Trackers: Square, Shopify, or Lightspeed for monitoring sales and transactions remotely.
Inventory Software: Pair your inventory tool with automated alerts for streamlined oversight.
5. Effective Communication Channels - Set up regular check-ins through video calls, messaging apps, or project management platforms. Communication keeps your team and vision aligned.
Video Calls: Zoom, Microsoft Teams, or Google Meet for structured meetings.
Messaging Apps: Slack or WhatsApp for quick and efficient communication.
Project Management: Trello, Monday.com, or ClickUp to track projects and assign tasks clearly.
6. Quality Control Measures - Implement customer feedback surveys to ensure continuous improvement.
Feedback Surveys: Google Forms, Typeform, or SurveyMonkey for easy survey creation and data collection.
Analytics Tools: Use platforms like Trustpilot or Yelp to monitor online reviews and gain insights into customer satisfaction.
7. Local Partnerships - Build relationships with local vendors, suppliers, and service providers. Having dependable local connections ensures smooth operations in your absence.
8. Contingency Plans - Prepare for the unexpected with backup staffing, alternative suppliers, and contingency funds. Remote management demands proactive solutions.
9. Legal and Regulatory Compliance - Stay compliant with local regulations by consulting legal experts or hiring counsel. This ensures peace of mind while operating from abroad.
10. Adaptability and Flexibility - Embrace change based on feedback, market trends, and opportunities. Remote operations require you to stay agile.
The Possibilities are Unlimited
Running an owner-operated business remotely is a viable opportunity for entrepreneurs willing to plan strategically and trust their systems and teams. With the right mindset, tools, and processes, you can achieve the freedom to live life on your terms while maintaining a successful enterprise.
One of the most significant benefits of this business model is overcoming traditional pitfalls—like when you’re on vacation or sick—your business doesn’t have to suffer. This has long been a common concern and a familiar fear for entrepreneurs. Now, with these safety nets in place, you can rest assured that your business remains resilient.
Now, what’s stopping you? If you’ve had this idea simmering in your mind, consider this your nudge to explore the possibilities. Because, yes, you can run that bakery, cleaning service, or boutique shop… even from a beach in Bali.
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